Skills:
Knowledge of relevant technology tools sufficient to answer routine customer questions about use.
Skill in instructing others.
Considerable skill in serving customers in a positive and professional manner.
Skill in routine setup, installation, maintenance and operation of computer hardware and software and/or media equipment.
Ability to maintain accurate records.
Ability to work effectively in teams.
Flexible and multi-tasking
Experience:
- Arizona State University
- Chandler/Gilbert Community College
- United States Marine Corps, 22 Years in Aviation
ASU Job Title: Technology Support Analyst Associate
Real Job Title: 2nd Shift "Computing Dude"/Media Evening Staff
Area: Site Management (Media Circulation)
Manager/Director: Stephen Lee/Sandra Johnson
Project Assignments:
- Ordering of supplies for UCC
- Training Media Team Members/Technology Consulates
- Ensure UTO Shared copiers in CCommons are supplied and operational
- Break change projects, move and setup equipment, site cleaning and reconfigurations
Job Responsibilities:
Responds to routine user questions on operation of computer hardware and software and media equipment.
Provides instruction on basic functions of technology tools, usually in a one-to-one environment; may deliver formal instruction using courses developed by others.
Installs/delivers and sets up computer hardware and software and media equipment using pre-established standards, etc.
Maintains computer and media equipment, especially shared-use and public-site equipment; cleans the equipment; replaces worn-out or missing parts; restores files, settings and software to pre-established standards, etc.
Operates computing and media equipment to perform routine functions such as file backups, event videotaping, data entry, server account maintenance, report generation, etc.
Maintains records and supplies associated with assignments, for example requests for service and status, status of equipment and software checked out, maintenance parts in inventory, etc.
Collaborates and teams with others on a variety of projects related to the basic assignment.
Coordinates activities of subordinates in the absence of supervisors and/or mangers.
Interact with central computer site, Help Desk, Technical Support Staff to resolve interfacing problems, equipment or discuss Media issues.
A Week in the Life:
- Arrrive early, with coffee from "Starbucks"
- Check emails for any problems
- Check on any CRMS that may be still be opened
- Report any problem on any sites security
- Provide Training to Media Technology Consulates
- Provide Media Technology Consulates with "2nd Level" support on issues such as customer hardware and software questions, and any quesions regarding Media Sites policies.